Customer Service

Last updated: May 04, 2026

Titan Swords is committed to providing excellent customer service to every customer. We want your shopping experience to be smooth, enjoyable, and worry-free from start to finish. This Customer Service page explains how you can reach us, our response times, and how we handle your inquiries and concerns.

How to Contact Us

We offer multiple ways to contact our customer service team. Please choose the method that is most convenient for you:

• Live Chat: Our 24/7 live chat support is available directly on the website. Click the chat icon in the bottom right corner to speak with a representative immediately.
• Email: Send us an email at support@titanswords.com. We respond to all emails within 24-48 hours during business days.
• Phone: Call us at +1 (212) 804-6252. Our phone support is available during business hours.

Response Times

• Live Chat: Immediate response during business hours.
• Email: We reply to all emails within 24-48 hours on business days.
• Phone: Our team is available Monday to Friday from 9:00 AM to 6:00 PM EST.

We aim to resolve all inquiries as quickly as possible. If you have an urgent matter, please use live chat or phone for the fastest assistance.

Common Questions We Help With

Our customer service team is trained to assist you with: • Order status and tracking information • Shipping and delivery questions • Returns, exchanges, and refunds • Product information and specifications • Payment and billing issues • Account and password assistance • General website questions

If your question is not listed above, please contact us and we will be happy to help.

Live Chat Support

Our 24/7 live chat is the fastest way to get help. A friendly representative is always available to answer your questions in real time. Live chat is located on every page of our website.

Email Support

Email us at support@titanswords.com. Please include your order number (if you have one) and a clear description of your issue. We respond to all emails promptly and professionally.

Phone Support

Call us at +1 (212) 804-6252. Our phone support is available Monday to Friday from 9:00 AM to 6:00 PM EST. Please have your order number ready when you call.

Business Information

Business Name: Titan Swords
Phone: +1 (212) 804-6252
Email: support@titanswords.com
Business Hours: 9:00 AM – 6:00 PM EST
Support: 24/7 on Live Chat
Address: 3033 BRIGHTON 13TH C9
Brooklyn, NY 11235
United States