Customer Service

At Titan Swords, we are committed to delivering an exceptional customer experience for sword enthusiasts, cosplayers, and collectors. Our dedicated support team ensures a seamless, secure, and satisfying shopping journey when you purchase our high-quality replica swords, cosplay props, and warfare collectibles. This Customer Service Policy outlines how we prioritize your needs, from order placement to post-purchase support. Explore our shop page and shop with confidence!

How to Reach Our Support Team

Our 24/7 customer support is available to assist with orders, shipping, returns, or any inquiries about our replica swords and collectibles. Contact us via:

Visit our support section for FAQs, guides, and resources.

Secure and Safe Shopping

Your data security is our priority. We use 256-bit SSL encryption and secure payment gateways (e.g., PayPal, Stripe) to protect your personal information and payment details. We never store or share your credit card information, ensuring a safe shopping experience. Learn more on our secure shopping page and privacy policy.

Flexible Payment Options

We offer convenient and secure payment methods to suit your needs:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers: Available for bulk orders or wholesale purchases

All transactions are processed securely within 1 business day. See our how to order page for payment details.

Transparent Pricing

All prices on titanswords.com are listed in USD and exclude taxes, shipping costs, or import duties, which are calculated at checkout for transparency. We may update prices to reflect market trends, but your order total is locked in at confirmation. Check our promotions page for discounts on replica swords and collectibles.

Order Confirmation and Tracking

After placing your order, you’ll receive a confirmation email with your order details. Once shipped, a tracking number is provided to monitor your delivery in real-time via our account portal or the carrier’s website. For shipping details, visit our shipping policy.

What If My Order Doesn’t Arrive?

If your replica sword or collectible doesn’t arrive within the estimated delivery time, contact us immediately with your order number. Our support team will investigate and resolve the issue promptly, ensuring your order is delivered or replaced. See our shipping policy for more.

What If I’m Not Home for Delivery?

If you’re unavailable during delivery, our couriers (e.g., FedEx, UPS) will leave a delivery note with instructions to reschedule or collect your package from a local pickup point. Check your tracking number for updates or contact our support team.

Returns, Refunds, and Replacements

We strive for 100% customer satisfaction. If your replica sword, cosplay prop, or collectible isn’t perfect, our 14-day return policy allows returns, exchanges, or replacements for defective or incorrect items. Initiate the process via our returns page or contact support@titanswords.com. Full details are in our returns policy.

Managing Your Account

Your Titan Swords account is secure and easy to manage:

  • Credit Card Safety: We delete all credit card information after payment processing and never store it, ensuring data protection. See our secure shopping page.
  • Forgotten Password or Account Details: Use the “Forgot Password” link on our login page to receive a reset email. Contact our support team if you need further assistance.
  • Update Information: Edit your profile, shipping address, or preferences via our account portal.

Exclusive Promotions and Updates

Stay informed about new replica swords, cosplay props, limited-edition collectibles, and exclusive discounts:

  • Newsletter: Subscribe on our promotions page for weekly updates and special offers.
  • Social Media: Follow us for flash sales and giveaways, linked on our contact page.
  • Loyalty Rewards: Earn points on every purchase, redeemable for discounts. Details on our FAQ page.

Customer Feedback

We value your feedback to improve our products and services. Here’s what a happy customer shared:

"I ordered a Berserk guts from Titan Swords for my cosplay event, and it arrived in just 4 days! The quality is stunning for the price, and the customer support was super helpful with my tracking query. Highly recommend!" – Alex R., Cosplayer

Leave your review on our shop page or after delivery via the review email we send.

Our Commitment to You

Titan Swords is dedicated to providing world-class customer service, secure shopping, and premium replica swords for cosplayers, collectors, and sword enthusiasts. Our 24/7 support, transparent policies, and approach ensure you shop with confidence. Have questions? Reach out via our contact page or start exploring our collection today!