Refund & Returns

At Titan Swords, we are dedicated to ensuring your complete satisfaction with our high-quality replica swords, cosplay props, and warfare collectibles. Our Returns, Refunds, and Exchange Policy is designed to provide a hassle-free experience for sword enthusiasts, cosplayers, and collectors. If your replica sword or collectible doesn’t meet your expectations, we’re here to make it right with a transparent and customer-focused process. Below, we outline our policies to ensure a secure shopping experience.

1. Flexible Return Policy

We offer a 14-day return window for all replica swords, katanas, and collectibles purchased from our shop page. Whether the item is new or gently used, you can initiate a return if it doesn’t meet your expectations. To start the process, visit our returns page or contact our customer support team. Our goal is to make returns as simple and stress-free as possible for our sword enthusiasts.

How to Initiate a Return

  • Step 1: Log into your account and submit a return request within 14 days of delivery.

  • Step 2: Ensure the replica sword or collectible is in original condition, including all packaging, accessories, and tags.

  • Step 3: Use a trackable shipping method for the return. You are responsible for return shipping costs, unless the item is defective or incorrect.

  • Step 4: Once we receive and inspect the item, we’ll process your refund or exchange within 3 business days.

2. Handling Defective or Damaged Items

If your replica sword, cosplay prop, or collectible arrives damaged or defective, we’ll replace it at no cost to you, including free return shipping. Follow these steps to address the issue:

  • Notify Us Promptly: Contact our customer support team within 72 hours of delivery via email at support@titanswords.com or live chat.

  • Provide Details: Include your order number, photos of the damaged item and packaging, and a brief description of the issue.

  • Courier Coordination: If the damage occurred during shipping, we’ll assist you in filing a courier complaint and provide a replacement immediately upon verification.

  • Replacement Process: We’ll ship a replacement sword or collectible at no additional cost, ensuring your satisfaction.

Learn more about our quality assurance on our FAQ page.

3. Incorrect Item Received

If you receive an incorrect replica sword or collectible, we’ll correct the mistake quickly and efficiently. Here’s how to proceed:

  • Contact Us Immediately: Reach out within 72 hours of delivery via our contact page with your order number and details of the incorrect item.

  • Preserve Packaging: Keep all original packaging and accessories in their received condition.

  • Correct Item Delivery: We’ll ship the correct item at no cost and arrange for the return of the incorrect item with a prepaid shipping label.

Check our shop page to verify your order details and ensure accuracy.

4. Refund Processing

We process refunds swiftly to ensure your peace of mind. Once your returned replica sword or Collectible is received and inspected at our warehouse, we’ll issue a refund to your original payment method within 3 business days. If you don’t receive your refund within this timeframe, contact our customer support team at support@titanswords.com for immediate assistance. For more details, visit our returns page.

5. Exchange Options

Prefer an exchange over a refund? We offer hassle-free exchanges for replica swords, katanas, or cosplay props within 14 days of delivery. Simply follow the return process outlined above and specify your preferred exchange item from our catalog. Exchanges are subject to stock availability, and we’ll cover shipping costs for defective or incorrect items.

6. Customer Support for Returns and Exchanges

Our 24/7 customer support team is here to guide you through the returns, refunds, and exchange process. Reach us via:

Explore our support section for additional resources and FAQs.