Refund & Returns Policy

Last Updated: May 04, 2026

Thank you for shopping with Titan Swords.

We want customers to understand clearly how returns, refunds, exchanges, cancellations, damaged items and change-of-mind returns are handled.

Titan Swords offers a 30-day return period for eligible products, beginning from the date your order is delivered.

This policy applies to eligible purchases made through titanswords.com. Nothing in this policy limits or excludes any statutory consumer rights that apply to you under the laws of your country or region.

1. 30-DAY RETURN POLICY

Eligible items may be returned within 30 calendar days after delivery.

If an order contains multiple items that are delivered separately, the applicable return period for each item begins when that item is delivered. Where applicable consumer law calculates a withdrawal period from delivery of the final item in an order, those statutory rights remain unaffected.

To qualify for a voluntary return, the product must normally be:

• In its original or substantially original condition

• Unmodified

• Complete with all supplied parts and accessories

• Free from avoidable damage, scratches or alterations

• Securely packaged for return

• Returned with original packaging where reasonably possible

Customers may reasonably inspect a product after delivery.

If an item has been used, modified, sharpened, altered, damaged, scratched or handled beyond what is reasonably necessary to inspect it, Titan Swords may make an appropriate deduction from the refund where permitted by applicable law.

Sale and discounted products remain eligible for returns under the same conditions unless a lawful exception applies.

2. CHANGE-OF-MIND RETURNS

We understand that after receiving a product, you may decide that it is not right for you because of its size, weight, proportions, finish, appearance, design or personal preference.

You may request an eligible change-of-mind return within 30 days of delivery.

A change-of-mind return means that:

• The correct product was supplied

• The product is not faulty

• The product was not damaged during delivery

• The product is materially as described

• You simply no longer wish to keep the item

For voluntary change-of-mind returns, the customer is responsible for the direct cost of returning the item unless applicable law requires otherwise.

Where the return is not covered by a statutory cancellation or withdrawal right, or where the applicable statutory withdrawal period has expired but the return is still within Titan Swords' voluntary 30-day return period, a 20% restocking, inspection and repackaging charge may be deducted from the item price where legally permitted.

For example:

Item Price: $100
20% Restocking / Inspection Deduction: $20
Item Refund: $80

The charge helps cover the reasonable costs associated with receiving, inspecting, quality checking, handling and repackaging returned collectible products.

The 20% charge will not be applied merely because an item is:

• Faulty

• Damaged in transit

• Incorrectly supplied

• Materially not as described

We will also not apply a restocking or administration charge where doing so would conflict with applicable statutory consumer rights.

For voluntary change-of-mind returns, original outbound delivery charges are normally non-refundable unless applicable law requires otherwise.

3. ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS

Unless the product is faulty, damaged, incorrect, materially not as described, or another statutory consumer right applies, the following products generally cannot be returned because of a change of mind:

• Personalized products

• Engraved products

• Custom-made products

• Products manufactured specifically to a customer's individual specifications

• Products modified specifically at the customer's request

• Products altered or modified after delivery

• Products falling within another lawful return or withdrawal exception

A standard product selected from ordinary options offered on our website will not automatically be considered custom-made merely because a standard option was selected.

This section does not remove any rights you may have for faulty, damaged, incorrect or materially misdescribed goods.

4. DAMAGED, DEFECTIVE, INCORRECT OR NOT-AS-DESCRIBED ITEMS

If your order arrives damaged, faulty, materially not as described, incomplete or different from the product you ordered, please contact us as soon as reasonably possible.

For transit damage, we recommend contacting us within 48 hours of delivery where possible. Prompt notification helps us investigate the shipment and submit a courier claim.

Where applicable law provides additional rights, failure to notify us within 48 hours does not automatically remove those statutory rights.

Please keep the product and its original packaging while we review the issue.

We may ask you to provide:

• Your full name

• Order number

• Description of the problem

• Clear photographs or video of the product

• Photographs of the external and internal packaging

• Photographs of any visible shipping damage

After reviewing the issue, depending on the circumstances and applicable consumer law, we may provide an appropriate remedy such as:

• Replacement

• Repair where appropriate

• Price adjustment

• Partial refund

• Full refund

If a return is required because Titan Swords supplied a faulty, damaged, materially misdescribed or incorrect product, Titan Swords will cover or reimburse the reasonable approved return shipping cost where required.

Please contact us before purchasing an expensive return shipping service.

5. WRONG ITEM RECEIVED

If you receive a product different from the item you ordered, please contact us as soon as possible at:

support@titanswords.com

Please provide your order number and, where reasonably requested, photographs of the item received.

Once confirmed, we will arrange the appropriate replacement, return or refund.

Customers will not be required to pay an applicable return shipping cost for a verified incorrectly supplied item.

6. HOW TO REQUEST A RETURN

Please contact Titan Swords before sending a return so that we can provide the correct return instructions and help avoid delays.

Contact us at:

Email: support@titanswords.com
Phone: +1 (212) 804-6252
Live Chat: Available 24/7 through titanswords.com

Please provide:

• Your full name

• Order number

• Product you wish to return

• Reason for the return

• Relevant photographs or video if the product is damaged, faulty or incorrect

Once your request has been reviewed, we will provide the appropriate return instructions.

Contacting us by email with a clear statement that you wish to exercise a statutory withdrawal or cancellation right will be treated as notice where applicable law requires us to accept such notice.

7. RETURN SHIPPING

Change-of-Mind Returns

For voluntary change-of-mind returns, the customer is responsible for the direct cost of return shipping unless applicable law provides otherwise.

We strongly recommend using:

• A tracked shipping service

• Appropriate shipping insurance

• Secure protective packaging

Keep your shipping receipt and tracking information until the return and refund have been completed.

Titan Swords cannot be responsible for a voluntary return that is lost or damaged while being returned because of inadequate packaging or an untracked shipping method, except where applicable law provides otherwise.

Faulty, Damaged or Incorrect Items

If an item is confirmed as faulty, damaged in transit, materially not as described or incorrectly supplied, please contact us before returning it.

Where required by applicable law or approved by Titan Swords, we will arrange the return method, provide a prepaid return option, or reimburse the reasonable approved return shipping cost.

8. RETURN CONDITION AND INSPECTION

Returned products are inspected after arrival.

For voluntary returns, the item should be returned in a condition that allows it to be resold, except for reasonable handling necessary to inspect the nature, characteristics and basic condition of the product.

Where legally permitted, a deduction may be made if the value of the product has been reduced because of:

• Damage caused after delivery

• Modification or alteration

• Sharpening

• Excessive handling

• Missing parts or accessories

• Avoidable scratches or cosmetic damage

• Inadequate return packaging

Any deduction will be based on the circumstances and applicable law.

9. EXCHANGES

Eligible products may be exchanged within 30 days of delivery, subject to availability.

For a voluntary change-of-mind exchange, the customer is normally responsible for returning the original product.

Applicable restocking or condition deductions described in this policy may apply where legally permitted.

If the exchange is required because the product was faulty, damaged, materially not as described or incorrectly supplied, we will handle the matter according to the customer's applicable consumer rights.

If the requested replacement is unavailable, we may offer another suitable option or issue the applicable refund.

10. REFUND PROCESS

Once an eligible returned product arrives, we will inspect the return and notify you of the outcome.

Approved refunds are issued to the original payment method used for the purchase, unless applicable law or an agreed alternative requires otherwise.

We normally process approved refunds within 3–5 business days after the return has been received and inspected.

After we issue the refund, your bank, card issuer, PayPal or other payment provider may require additional processing time before the funds appear in your account.

Processing times vary by financial institution and country.

If you have not received an approved refund after the expected processing period, please contact:

support@titanswords.com

For eligible change-of-mind returns, applicable return shipping costs, restocking deductions or diminished-value deductions may be taken into account as described in this policy and where permitted by law.

For faulty, damaged, incorrectly supplied or materially not-as-described products, we will not apply a restocking charge simply because the item is being returned for that reason.

11. EU/EEA RIGHT OF WITHDRAWAL

Titan Swords provides eligible customers with our voluntary 30-day return period from delivery.

In addition, consumers located in the European Union or European Economic Area may have statutory withdrawal rights under applicable consumer law.

For eligible distance purchases, EU/EEA consumers generally have a statutory right to withdraw from the purchase without giving a reason within 14 days after receiving the goods, subject to applicable exceptions.

Our voluntary 30-day return policy gives eligible customers additional time and does not replace, limit or reduce statutory withdrawal rights.

To exercise a statutory right of withdrawal, contact us with a clear statement that you wish to withdraw from your purchase.

Email: support@titanswords.com

Where a valid statutory EU/EEA withdrawal applies:

• The applicable statutory rules regarding refunds will be followed

• The least expensive standard outbound delivery cost will be refunded where required by law

• Additional delivery costs resulting from choosing an upgraded or express delivery method may not be refundable where permitted by law

• The customer is responsible for the direct cost of returning the goods where applicable and where the customer was properly informed of that responsibility

• We may withhold reimbursement until the goods have been returned or you provide evidence that they have been sent back, where permitted by law

• No 20% restocking charge will be imposed merely for exercising a valid statutory withdrawal right

• A lawful deduction may be made for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product

After the applicable statutory withdrawal period has expired, an eligible customer may still use Titan Swords' voluntary return policy until the end of the 30-day return period, subject to the voluntary-return conditions described in this policy.

Personalized, engraved, custom-made or qualifying made-to-specification products may be excluded from statutory withdrawal rights where applicable law permits.

12. INTERNATIONAL RETURNS

Our voluntary 30-day return policy applies to eligible orders in the countries and regions where Titan Swords sells, unless different country-specific conditions were clearly disclosed before purchase.

The return period begins from delivery rather than from the date the order was placed.

For international change-of-mind returns, customers are responsible for direct return shipping costs unless applicable law requires otherwise.

Customers are responsible for completing return customs documents accurately.

Where appropriate, returned parcels should be identified as:

Returned Goods

This can help prevent incorrect import processing.

Please contact Titan Swords before sending any international return so that we can provide the appropriate return instructions.

13. FREE GIFTS AND PROMOTIONAL ITEMS

If a free gift or promotional product was supplied specifically as part of the product or promotion being voluntarily returned, the promotional item should normally be returned with the main product.

Where legally permitted, if a promotional product is not returned, its reasonable disclosed value may be taken into account when calculating a voluntary refund.

This section does not reduce statutory consumer rights.

14. CANCELLING AN ORDER BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

Email: support@titanswords.com
Phone: +1 (212) 804-6252
Live Chat: Available 24/7

If we are able to stop the order before dispatch, we will cancel it and issue the applicable refund.

If the order has already been dispatched, you may still be able to return it under this policy or exercise any statutory cancellation rights that apply.

Personalized, engraved or custom-manufactured products may not be cancellable once production has started where applicable law permits.

15. RETURN ADDRESS

Please contact us before sending a return so we can confirm that the product should be returned to the correct approved location.

Unless Titan Swords provides another approved return address in writing, authorized returns should be sent to:

Titan Swords
3033 Brighton 13th
Brooklyn, NY 11235
United States

Please include your order number with the returned package.

Do not send a return to a manufacturer, supplier, international dispatch facility, courier depot or another address unless Titan Swords customer support has instructed you to do so in writing.

16. LOST OR DELAYED RETURNS

Customers should retain return tracking information until their return has been completed.

If tracking shows that a return has reached us but you have not received an update after a reasonable processing period, contact:

support@titanswords.com

Please provide your order number and return tracking number so we can investigate.

17. STATUTORY CONSUMER RIGHTS

Nothing in this Refund & Returns Policy limits, excludes or replaces any statutory rights that cannot legally be excluded.

Depending on your location, applicable consumer protection law may provide additional remedies if a product is:

• Faulty

• Damaged

• Unsafe

• Not of satisfactory quality

• Not fit for its intended purpose

• Materially not as described

• Different from the product ordered

The appropriate remedy will depend on the circumstances, applicable law and when the issue is reported.

Titan Swords' voluntary 30-day return policy is intended to provide additional return options and does not reduce mandatory consumer protections.

18. BUSINESS INFORMATION & CONTACT US

If you have any questions concerning a return, refund, exchange, cancellation or damaged item, please contact us.

Business Name: Titan Swords
Website: titanswords.com
Customer Support Email: support@titanswords.com
Phone: +1 (212) 804-6252
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Live Chat Support: Available 24/7
Address: 3033 Brighton 13th , Brooklyn, NY 11235, United States

OUR CUSTOMER SATISFACTION COMMITMENT

Customer satisfaction is important to Titan Swords.

We aim to provide clear information before purchase and to handle eligible returns, refunds, exchanges and cancellations fairly and within the timeframes stated in this policy.

If you are unsure whether your product qualifies for a return, please contact our support team before sending the item.

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