Privacy Policy

Privacy Policy – Titan Swords
Last Updated: April 12, 2026

At Titan Swords, we value transparency, trust, and the protection of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit www.titanswords.com and purchase our products.

We are a USA-based business located at:
3033 Brighton 13th St, Brooklyn, NY 11235, USA

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email, phone number, shipping address

  • Payment Information: Billing details processed securely via third-party payment providers

  • Account Details: Username and encrypted password

  • Usage Data: IP address, browser type, pages visited

  • Cookies: To improve your browsing and shopping experience

⚠️ Important: We DO NOT store full credit/debit card details on our servers.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate order updates and support

  • Improve website performance

  • Send marketing emails (ONLY if you opt-in)

  • Prevent fraud and ensure security

3. Payment Policy (IMPORTANT – TRANSPARENCY SECTION)

We offer secure and transparent payment methods:

✔ Accepted Payment Methods:

  • Credit Cards (Visa, MasterCard, American Express)

  • Debit Cards

  • Secure Online Payment Gateways

✔ Payment Process:

  • Payments are collected at checkout in full

  • Transactions are processed via secure third-party providers

  • Orders are confirmed only after successful payment authorization

✔ No Hidden Charges:

  • Customers see full pricing (product + shipping) before payment

4. Shipping & Delivery Policy (HIGHLIGHTED)

✔ Processing Time:

  • Orders are processed within 1–3 business days

✔ Delivery Time:

  • Standard Shipping: 5–10 business days (USA & International)

  • Express Shipping: 3–5 business days

✔ Shipping Partners:

  • Trusted carriers like DHL, FedEx, USPS

✔ Tracking:

  • All orders include tracking numbers

✔ Shipping Transparency:

  • Delivery times may vary depending on location and customs clearance

5. Return & Refund Policy (VERY IMPORTANT FOR GOOGLE)

✔ Return Window:

  • Customers can request returns within 7 DAYS of delivery

✔ Eligibility for Returns:

  • Item must be unused and in original packaging

  • Must include proof of purchase

✔ Refund Process:

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

✔ Non-Returnable Items:

  • Used or damaged items (not due to shipping)

✔ Return Shipping:

  • Customer may be responsible unless item is defective

✔ How to Request Return:

6. Information Sharing

We DO NOT sell your data.

We only share information with:

  • Payment processors

  • Shipping companies

  • Legal authorities (if required by law)

7. Data Security

We use:

✔ SSL Encryption
✔ Secure servers
✔ Industry-standard protection

⚠️ However, no system is 100% secure.

8. Your Rights

You have the right to:

  • Access your data

  • Correct your information

  • Request deletion

  • Opt-out of marketing emails

9. Business Transparency (GOOGLE REQUIREMENT)

✔ Real Business Address Provided
✔ Working Customer Support (Email + Phone)
✔ Clear Policies (Payment, Shipping, Returns)
✔ No misleading claims or hidden conditions

10. Contact Information

📧 support@titanswords.com
📧 info@titanswords.com
📧 sales@titanswords.com

📞 +1 (212) 804-6252

🕒 Business Hours: Monday–Friday, 9 AM – 5 PM (EST)
💬 Live Chat: Available on website

11. Policy Updates

We may update this policy at any time. Changes will be posted on this page.

✅ COMPLIANCE NOTE (FOR GOOGLE REVIEW)

This website provides:

✔ Transparent pricing
✔ Clear refund & return policy
✔ Verified business identity
✔ Secure payment processing
✔ Accurate product representation

Titan Swords is committed to honest business practices and customer satisfaction.