Elite Benchmade Phaeton OTF Knife - Premium Tactical

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

1. Flexible Return Policy

We offer a 30-day return window for all replica swords, katanas, and collectibles purchased from our shop page. Whether the item is new or gently used, you can initiate a return if it doesn’t meet your expectations. To start the process, visit our returns page or contact our customer support team. Our goal is to make returns as simple and stress-free as possible for our sword enthusiasts.

How to Initiate a Return

• Step 1: Log into your account and submit a return request within 30 days of delivery.

• Step 2: Ensure the replica sword or collectible is in original condition, including all packaging, accessories, and tags.

• Step 3: Use a trackable shipping method for the return. You are responsible for return shipping costs, unless the item is defective or incorrect.

• Step 4: Once we receive and inspect the item, we’ll process your refund or exchange within 3 business days.

For detailed instructions, visit our returns page.

2. Handling Defective or Damaged Items

If your replica sword, cosplay prop, or collectible arrives damaged or defective, we’ll replace it at no cost to you, including free return shipping. Follow these steps to address the issue:

• Notify Us Promptly: Contact our customer support team within 72 hours of delivery via email at support@titanswords.com or 24/7 live chat.

• Provide Details: Include your order number, photos of the damaged item and packaging, and a brief description of the issue.

• Courier Coordination: If the damage occurred during shipping, we’ll assist you in filing a courier complaint and provide a replacement immediately upon verification.

• Replacement Process: We’ll ship a replacement sword or collectible at no additional cost, ensuring your satisfaction.

Learn more about our quality assurance on our FAQ page.

3. Incorrect Item Received

If you receive an incorrect replica sword or collectible, we’ll correct the mistake quickly and efficiently. Here’s how to proceed:

• Contact Us Immediately: Reach out within 72 hours of delivery via our contact page with your order number and details of the incorrect item.

• Preserve Packaging: Keep all original packaging and accessories in their received condition.

• Correct Item Delivery: We’ll ship the correct item at no cost and arrange for the return of the incorrect item with a prepaid shipping label.

Check our shop page to verify your order details and ensure accuracy.

4. Refund Processing

We process refunds swiftly to ensure your peace of mind. Once your returned replica sword or Collectible is received and inspected at our warehouse, we’ll issue a refund to your original payment method within 3 business days. If you don’t receive your refund within this timeframe, contact our customer support team at support@titanswords.com for immediate assistance. For more details, visit our returns page.

5. Exchange Options

Prefer an exchange over a refund? We offer hassle-free exchanges for replica swords, katanas, or cosplay props within 30 days of delivery. Simply follow the return process outlined above and specify your preferred exchange item from our catalog. Exchanges are subject to stock availability, and we’ll cover shipping costs for defective or incorrect items.

6. Customer Support for Returns and Exchanges

Our 24/7 customer support team is here to guide you through the returns, refunds, and exchange process. Reach us via:

• Email: support@titanswords.com

• Phone: +1(212) 804-6252

• Live Chat: Available 24/7 on titanswords.com/contact

• Business Hours: Monday–Friday,

• 9:00 AM–5:00 PM EST

Address: Titan Swords, 3033 Brighton 13th St Brooklyn, NY 11235, USA Explore our support section for additional resources and FAQs.

Frequently Asked Questions (FAQs) for Titan Swords

Welcome to the Titan Swords FAQ page, your go-to resource for answers about our high-quality replica swords, cosplay props, and warfare collectibles. Designed for sword enthusiasts, cosplayers, and collectors, this guide addresses common questions to ensure a seamless and secure shopping experience on titanswords.com. Can’t find your answer? Contact our support team for assistance!
If you have other questions, please just send it to support@titanswords.com.

Ordering and Payments

𝟏. 𝐖𝐡𝐚𝐭 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐦𝐞𝐭𝐡𝐨𝐝𝐬 𝐝𝐨 𝐲𝐨𝐮 𝐚𝐜𝐜𝐞𝐩𝐭?

We accept secure payments via Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and bank wire transfers for bulk orders. All transactions are protected by 256-bit SSL encryption. Learn more on our secure shopping page.

𝟐. 𝐇𝐨𝐰 𝐝𝐨 𝐈 𝐚𝐩𝐩𝐥𝐲 𝐚 𝐝𝐢𝐬𝐜𝐨𝐮𝐧𝐭 𝐜𝐨𝐝𝐞?

Enter your coupon code (e.g., TS10 ) in the discount field at checkout. The savings will be applied instantly. Only one code per order is allowed. Check our promotions page for current offers.

𝟑. 𝐂𝐚𝐧 𝐈 𝐩𝐥𝐚𝐜𝐞 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦 𝐨𝐫𝐝𝐞𝐫?

Yes! We offer custom replica swords and cosplay props tailored to your specifications.

Shipping and Delivery

𝟒. 𝐇𝐨𝐰 𝐝𝐨 𝐈 𝐚𝐩𝐩𝐥𝐲 𝐚 𝐝𝐢𝐬𝐜𝐨𝐮𝐧𝐭 𝐜𝐨𝐝𝐞?

Yes, we provide worldwide shipping to most countries. Shipping costs vary by destination and order weight, displayed at checkout. Review our shipping policy for details on international rates and customs fees.

𝟓. 𝐇𝐨𝐰 𝐜𝐚𝐧 𝐈 𝐭𝐫𝐚𝐜𝐤 𝐦𝐲 𝐨𝐫𝐝𝐞𝐫?

After your replica sword or collectible ships, you’ll receive a tracking number via email. Monitor your delivery in real-time via our account portal or the carrier’s website. See our shipping policy for more.

𝟔. 𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐨𝐩𝐭𝐢𝐨𝐧𝐬?

We offer standard shipping (free on orders over $900) and express shipping for faster delivery. Choose your preferred method at checkout. Details are available on our shipping information page.

𝟕. 𝐇𝐨𝐰 𝐥𝐨𝐧𝐠 𝐝𝐨𝐞𝐬 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐭𝐚𝐤𝐞?

Orders are processed within 1 business day and shipped via FedEx, UPS, or local carriers. Delivery times range from 3-7 business days, depending on location and shipping method. Check our shipping policy for timelines.

𝟖. 𝐃𝐨 𝐲𝐨𝐮 𝐬𝐡𝐢𝐩 𝐭𝐨 𝐏.𝐎. 𝐁𝐨𝐱𝐞𝐬 𝐨𝐫 𝐀𝐏𝐎/𝐅𝐏𝐎 𝐚𝐝𝐝𝐫𝐞𝐬𝐬𝐞𝐬?

We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for reliable delivery, as noted in our shipping policy.

Returns and Exchanges

𝟗. 𝐖𝐡𝐚𝐭 𝐢𝐟 𝐈 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 𝐚 𝐝𝐚𝐦𝐚𝐠𝐞𝐝 𝐨𝐫 𝐢𝐧𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐢𝐭𝐞𝐦?

Contact our support team within 72 hours of delivery with your order number and photos of the damaged or incorrect item. We’ll provide a free replacement or refund, as outlined in our returns policy.

𝟏𝟎. 𝐂𝐚𝐧 𝐈 𝐫𝐞𝐭𝐮𝐫𝐧 𝐨𝐫 𝐞𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐦𝐲 𝐨𝐫𝐝𝐞𝐫?

At Titan Swords, your satisfaction with our replica swords and collectibles is important. We only accept returns or exchanges in the rare event that your item arrives damaged or with manufacturing defects (e.g., scratches). Please note: We do not offer returns or exchanges for buyer's remorse (e.g., if you change your mind after receiving your order). We encourage you to review your order carefully before completing your purchase. If you receive a damaged or defective item, please contact us immediately at support@titanswords.com to initiate the process.

𝟏𝟏. 𝐇𝐨𝐰 𝐥𝐨𝐧𝐠 𝐝𝐨𝐞𝐬 𝐢𝐭 𝐭𝐚𝐤𝐞 𝐭𝐨 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐚 𝐫𝐞𝐟𝐮𝐧𝐝?

Refunds are processed within 3 business days of receiving your returned item. Funds are returned to your original payment method. Visit our returns policy for details.

Products and Services

𝟏𝟐. 𝐖𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐓𝐢𝐭𝐚𝐧 𝐒𝐰𝐨𝐫𝐝𝐬 𝐮𝐧𝐢𝐪𝐮𝐞?

Titan Swords specializes in premium replica swords, cosplay props, and warfare collectibles crafted with superior materials and precision. Our customization options, fast shipping, and exceptional customer service set us apart. Explore our shop page to see our quality.

𝟏𝟑. 𝐇𝐨𝐰 𝐝𝐨 𝐈 𝐜𝐚𝐫𝐞 𝐟𝐨𝐫 𝐦𝐲 𝐫𝐞𝐩𝐥𝐢𝐜𝐚 𝐬𝐰𝐨𝐫𝐝𝐬?

Follow the care instructions provided with your sword or collectible. We recommend polishing blades regularly and storing them in a dry environment. Find tips on our FAQ page.

𝟏𝟒. 𝐖𝐡𝐚𝐭 𝐢𝐟 𝐚𝐧 𝐢𝐭𝐞𝐦 𝐢𝐬 𝐨𝐮𝐭 𝐨𝐟 𝐬𝐭𝐨𝐜𝐤?

Sign up for restock notifications on the product page or contact our support team. We’ll notify you when your desired replica sword or collectible is available again.

Wholesale and Custom Orders

𝟏𝟓. 𝐃𝐨 𝐲𝐨𝐮 𝐨𝐟𝐟𝐞𝐫 𝐰𝐡𝐨𝐥𝐞𝐬𝐚𝐥𝐞 𝐩𝐫𝐢𝐜𝐢𝐧𝐠?

Yes, we provide competitive wholesale pricing for bulk orders of 5 or more replica swords or collectibles. Apply for a dealer account on our wholesale page to access exclusive discounts.

𝟏𝟔. 𝐂𝐚𝐧 𝐈 𝐮𝐬𝐞 𝐲𝐨𝐮𝐫 𝐝𝐫𝐨𝐩𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐬𝐞𝐫𝐯𝐢𝐜𝐞?

Absolutely! Our dropshipping program allows retailers to sell our swords without holding inventory. Learn more on our wholesale page.

Promotions and Updates

𝟏𝟕. 𝐇𝐨𝐰 𝐜𝐚𝐧 𝐈 𝐬𝐭𝐚𝐲 𝐮𝐩𝐝𝐚𝐭𝐞𝐝 𝐨𝐧 𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐬?

Subscribe to our newsletter on our promotions page for exclusive discounts, new arrivals, and event specials. Follow us on social media via our contact page for flash sales.

𝟏𝟖. 𝐀𝐫𝐞 𝐭𝐡𝐞𝐫𝐞 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐨𝐟𝐟𝐞𝐫𝐬 𝐟𝐨𝐫 𝐟𝐢𝐫𝐬𝐭-𝐭𝐢𝐦𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬?

Yes! First-time buyers can use coupon code “TS10” for %10 off their first order. Check our promotions page for additional deals.

General Inquiries

𝟏𝟗. 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐲𝐨𝐮𝐫 𝐩𝐫𝐢𝐯𝐚𝐜𝐲 𝐩𝐨𝐥𝐢𝐜𝐲?

We prioritize data protection and never share your personal information. Our Privacy Policy details how we handle your data. Read it on our privacy policy page.

𝟐𝟎. 𝐂𝐚𝐧 𝐈 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐠𝐢𝐟𝐭 𝐜𝐚𝐫𝐝𝐬?

Yes, gift cards are available in various denominations and never expire. Purchase them on our gift card page for cosplayers or collectors in your life.

𝟐𝟏. 𝐇𝐨𝐰 𝐝𝐨 𝐈 𝐥𝐞𝐚𝐯𝐞 𝐚 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐫𝐞𝐯𝐢𝐞𝐰?

After delivery, you’ll receive an email inviting you to review your replica sword or collectible. Alternatively, leave feedback directly on the product page via our shop page.

𝟐𝟐. 𝐖𝐡𝐚𝐭 𝐢𝐟 𝐈 𝐞𝐧𝐭𝐞𝐫𝐞𝐝 𝐭𝐡𝐞 𝐰𝐫𝐨𝐧𝐠 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐚𝐝𝐝𝐫𝐞𝐬𝐬?

Contact our support team immediately. If your order hasn’t shipped, we’ll update the address. If shipped, we’ll work with the carrier to redirect, though fees may apply. See our shipping policy.

Contact Us

Our displeased or have additional questions? Our 24/7 customer support team is here to help:

• Email: support@titanswords.com

• Phone: +1(212) 804-6252

• Live Chat: Available 24/7 on titanswords.com/contact

• Business Hours: Monday–Friday,

• 9:00 AM–5:00 PM EST

Address: Titan Swords, 3033 Brighton 13th St Brooklyn NY 11235, USA Visit our support section for more resources.

Why Choose Titan Swords?

Our FAQs are designed to provide clarity and support for a secure shopping experience. With high-quality replica swords, fast shipping, and dedicated customer service, Titan Swords is the top choice for cosplayers, collectors, and sword enthusiasts. Start shopping on our shop page today!