Song of Broken Pines Foam Sword – Genshin Impact Display Collectible

Frequently Asked Questions

Ordering & Payments

1. How do I place an order?

Select the product you would like to purchase, choose any available options, add it to your cart, and proceed through checkout. Please review your order, delivery address, shipping method, and total price before completing payment.

2. What payment methods do you accept?

Available payment methods are displayed securely at checkout. Payment options may vary depending on your country, device, and order.

3. How do I use a discount code?

Enter your valid discount code in the discount or promotional code field at checkout. If the code is eligible for your order, the discount will be applied before payment is completed.

4. Can I change or cancel my order after placing it?

Please request any change or cancellation as soon as possible. If your order has not entered processing or dispatch, we may be able to make the requested change. Once an order has been dispatched, it may need to be handled under our return policy.

Shipping & Delivery

5. How long does order processing take?

Orders are normally processed within 1–3 business days.

6. How long does delivery take?

Our estimated total delivery times under normal conditions are:

• United States: 6–7 business days
• United Kingdom: 5–7 business days
• Canada: 8–12 business days
• International: 8–12 business days for supported destinations

Delivery estimates may occasionally be affected by customs clearance, carrier delays, public holidays, weather, or remote delivery locations.

7. How much does shipping cost?

Shipping charges, where applicable, are calculated according to the destination, order, and available shipping service and are displayed at checkout before payment. Standard shipping to the United Kingdom is free where stated at checkout.

8. Do you ship internationally?

Yes. Titan Swords ships to supported international destinations available at checkout. Shipping availability may vary depending on the product, destination, carrier restrictions, customs requirements, and local regulations.

9. Will I receive tracking information?

Yes, tracking information is normally provided after your order has been dispatched. Carrier tracking may take some time to begin showing updates after dispatch.

10. Are customs duties or import taxes included?

International orders may be subject to customs duties, import taxes, or other government charges. Unless they are specifically shown as included or prepaid during checkout, these charges are generally the responsibility of the recipient.

11. What happens if my delivery is delayed?

Delivery estimates are provided under normal shipping conditions. Occasional delays may occur because of customs processing, carrier disruption, severe weather, public holidays, address issues, or other circumstances outside our reasonable control.

12. What if I entered the wrong shipping address?

Request an address correction as soon as possible. If your order has not yet been dispatched, we may be able to update the address. Address changes cannot always be guaranteed after an order has entered fulfillment or been handed to the carrier.

Returns, Exchanges & Refunds

13. Can I return or exchange my order?

Eligible products may be returned or exchanged within 30 days of delivery, subject to the conditions stated in our Refund & Returns Policy.

14. Do returns and exchanges follow the same rules?

Yes. The same general eligibility, return period, product-condition, and return requirements apply to both returns and exchanges. Exchanges are also subject to product availability.

15. What condition should a returned item be in?

Eligible items should normally be returned in their original or substantially original condition, complete with supplied parts and accessories, and securely packaged for return.

16. What should I do if my item arrives damaged, faulty, or incorrect?

Please report the issue as soon as reasonably possible and keep the product and packaging while the matter is reviewed. Clear photographs of the item and packaging may be requested to help us assess the issue and provide an appropriate resolution.

17. How are approved refunds issued?

Approved refunds are normally issued to the original payment method used for the purchase.

18. How long does a refund take?

Approved refunds are normally processed within 3–5 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.

19. Where can I read the complete return and exchange terms?

Please review our Refund & Returns Policy for the complete eligibility requirements, return procedures, costs, exceptions, and applicable terms.

20. Where can I read the complete shipping terms?

Please review our Shipping & Delivery Policy for full information about delivery estimates, shipping charges, international shipping, customs, tracking, and delivery issues.

Products

21. What types of products does Titan Swords sell?

Titan Swords offers collectible swords, replica-style products, cosplay props, display pieces, and related collectibles. Product materials, dimensions, specifications, and available options are provided on the applicable product page.

22. Are product specifications the same for every item?

No. Materials, dimensions, weight, construction, finish, and other specifications vary by product. Please review the individual product description and specifications before ordering.

23. Are your products intended for display or collection?

Many Titan Swords products are sold as collectibles, display pieces, replica-style items, or cosplay props. Please review the individual product listing for the intended use and specifications of the item you are purchasing.

24. What should I do if a product is out of stock?

Product availability is shown on the applicable product page. If an item is unavailable, please check the product page again later for updated availability.

25. How should I care for my collectible?

Care requirements depend on the product and material. In general, keep collectibles clean and dry, avoid prolonged exposure to moisture, and store them carefully to help protect the finish and materials.

Product Information & Orders

26. Can product appearance vary slightly from the website images?

Minor variations in color, finish, texture, or handmade details may occur depending on materials, manufacturing, lighting, and screen settings. Material product specifications will be described on the applicable product page.

27. Can I order more than one item?

Yes, subject to product availability and any applicable order or shipping restrictions. Available quantities and final shipping charges are shown during the ordering process.

28. How can I check the details of a product before ordering?

Review the product title, description, photographs, specifications, dimensions, available options, price, and any product-specific information displayed on the product page before completing your purchase.